Hannah C (Palindrome3D)
2/5
The pharmacy: I've had more issues than would be expected for a single pharmacy here. From not filling scripts my Dr sends in direct, to telling me they are ready, but upon pick up told I have to wait another day for 1 of my refills. I had $10 pre natal vitimins my Dr sent in, the next month it said $84. When I called, the girl on the phone went on about how insurance no longer covers these and I must have had something different previoussly and that's what she'd change it to. (she didn't even look at my file) thankfully I took the previous months bottle with me. She tried giving me a completely different prenatal vitamin, with diff #s, and swore it's what I had before.. I put my previous bottle down on the counter and asked to speak to the pharmacist, who corrected the matter and got me what the Dr prescribed for the same $10 that was my copay. This was annoying but not even the worst scenerio.
I was recently discharged from hospital post surgery and called to ask if my hydrocodone was sent in. No the lady on the phone said "we have nothing for you". I asked her if she could please check my file because I had picked up 4 RXs ahead of my surgery and couldn't remember which they were, one might have been the hydrocodone. She told me no there was nothing on file for me. So my Dr sends in a script and we pay $18 for it, get home and sure enough on my table a bottle of hydrocodone we had already picked up and paid $18 for. Either their patient details are not kept accurately or the lady didnt even look at my file like I asked and just lied to me. This is dangerous. You gave a patient 2 bottles of a controlled opioid when they were only meant to have 1. Thankfully I am a responsible pill taker but this is irresponsible, negligent and dangerous on the pharmacy's part. I just can't understand this level of incompetence, I asked you to check my file. What is so difficult about that? Are you that over worked and understaffed your not able to look at the patients previously filled scripts when they ask? Yet you provide an answer as if you did? I try to give people the benefit of the doubt but I can't think of anything logical to explain this mess up.
The Store: seems I either go when items are sold out and produce is gross or I go when the 2 lanes open + self check out are so backed up people are leaving full carts and waking out the store.
