Klinik für Neurologie Weißensee - Berlin

Kein A.

Ein Stern geht an die Physiotherapie und besonders an Pfleger Guido – stets freundlich, respektvoll und hilfsbereit. Leider kann ich den übrigen Erfahrungen keinen weiteren Stern geben. Die Entlassung unheilbar kranker Patienten wirkt für mich unverständlich und belastend. Besonders enttäuschend ist, dass Patienten bei ihren behandelnden Ärzten in ein falsches Licht gerückt werden – das ist verletzend und untergräbt das Vertrauen. Auch das Verhalten mancher Mitarbeiterinnen, bei dem Komplimente falsch interpretiert oder Patienten gegeneinander aufgehetzt werden, ist inakzeptabel. Schwerkranke Menschen brauchen Fürsorge, nicht Misstrauen oder Konflikte. Ich hoffe auf ernsthafte Verbesserungen im Umgang mit den Patienten.

Ellie (.

Today I had the worst experience as a visitor in this German hospital, at Station 4. A person I love is a patient here for the last week and I am an everyday visitor and usual visiting times are 15:00-20:00. Yesterday before leaving I explicitly asked if there will be any difference in visiting hours for today, given that it's Easter Friday. I have been told that visiting hours will be as usual. Today was the 4th day I visited, together with my 4 yo. son. The staff on our 3 previous visits explained in a very friendly way that they can't let my kid in for security reasons and they offered us a private room where it is safe enough for my kid to visit my friend as well. Today, Frau Jennifer opened the door of station 4. With plenty of arrogance she told me that my kid is not welcome and I should leave. I tried to explain how it worked the previous days but she refused nonetheless. I asked to talk to a supervisor. Then another man arrived and behaved very unfriendly and like he was doing us a favour to let us pass to the separate room. Around 18:30, Frau Jeniffer and that man called Elias, came to announce to us that we have to leave at 19:00 without apparent reason. When I refused asking them at least the reason behind that they were ironic to me and told me that they have the power to decide whatever they like and I have to obey. They even brought some more bullies in order to be sure they kick us out on their wishing time. They commented on my mothering capacity and asked me if Im high on drugs. They treated me like a terrorist and my kid got really scared of their attitude.
They also told me that I wont be allowed entrance at the hospital anymore.
here are the names of the people
l. Hofmann.
Elias Hermann
Kevin Peters
Mr. Philliip.
and Frau Jennifer that like another Adolf, didn't consider it needed to provide me with her last name. I am sure it is not needed. Her quality comes before her name, for sure.

I'm sorry I'm a mom and I have noone to take care of my kid in order to visit and support a person I love in these difficult times of him.

Don't get me wrong, the rest of the staff in station 4 is full of compassion, extremely friendly and always very helpful. They definitely deserve a 5 star review. It was the first time I have seen these people there, all in black like some kind of gang.

edit: I'm planning to contact the director of the complaint management personally once Easter bank holidays are over. my review will be of course updated accordingly. Happy Easter and thank you for your kind reply 🙂

J. S.

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Ingo B.